General questions

If you’ve already signed up for a Ozengluz account, use your email address and password to log in.

If your password is not working–simply request a link to reset your password via the “Forgot My Password” link on the log-in page. To change your password, go to your “My Account” area, then to the “Change Password” tab.

We may have a different email address on file for your account. 

Natural Partners Inc. distributes more than 15,000 products from over 140 different brands–and you must be logged in to receive purchasing access. Once logged in, some manufacturers may want you to agree to their terms and conditions. Once the terms and conditions are met–and agreed to–you should then be able to continue shopping. If you are still unable to purchase the product then it is possible that it is only available to certain medical license types.

 

Any product order of $250 or more qualifies for free shipping.

There is no minimum order amount with Natural Partners.

We now offer an Express Checkout option. If you have your ship-to address, billing address and a credit card on file with us, then you can use our Express Checkout option for added convenience.

Other questions

Estimated delivery times vary depending on the shipping options you chose. Please review our “shipping” page located in the footer of our site for a full breakdown of options.

You may see a $0.01 charge and an immediate refund for the same amount on your credit card statement. This activity is to verify your card is open and in good standing. The charge is automatically removed after we have verified your card. If the charge remains on your card longer than 30 days, please contact your card issuer.

You can compare up to four different products at a time by clicking on the “compare” button on the category or product pages.

If you don’t have a medical practitioner’s license, you can still buy from a small selection of our catalog.

Yes, we offer an Autoship service that allows you to get the products you want at the intervals of your choosing. You can add one or more products to Autoship directly from each product page. 

Most backordered items are shipped within 5-7 business days after you placed your order, however depending on the availability of the item, it may take longer. If your backordered item has not arrived in our stock within 21 days, we will send you an email communication that the order has been canceled and that your credit card will not be charged.

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